I like the Learning center organized by topic at the first level. After that, the video/audio/text division is not so important. Subcategories, or beginner/intermediate/advanced would be OK.
One thing that I like is when I go to the Learning Center by default I see the newest items first, so I can tell which items I haven’t seen yet. This makes it easy to see at a glance what’s new. However, if I go into a topic, like “conference calls” or “options”, then I’m stuck in that topic for a few days until it “forgets”. It would be good to be able to go into a topic to drill down into it, then clear that topic to get back to the default behavior of newest items first.
The main thing that is missing for me is sample documents. It would be very useful to have some samples of some of the documents used for the different techniques. I know that these would need to be reviewed and possibly tailored for different states, but it’s a lot easier to get them reviewed than it is to get a document drafted from scratch.
– dan